How is my order shipped?
We provide the utmost care in shipping and handling your personalized products. All items are packaged carefully in padded boxes and materials to prevent any damage issues. All cases are carefully labeled with instructions to the shipper carriers.
Weather or holiday related delays?
We only use reliable and guaranteed shipping services UPS and FedEx to make sure your order will arrive on time. Occasional delays may occur due to inclement weather or other unexpected transportation issues. CrystalsBuy is not responsible for any shipment delays caused during transit. Refund request of the shipping charge will be processed upon the approval from the shipping carrier.
What if my award arrives broken?
We take the utmost care in packaging and shipping your pieces, but accidents may still occur during transit due to the fragile nature of our products. In order to file claims with a carrier, please report any damage within 48 hours of receipt. Photographs of damaged products or boxes is required. All packaging must be retained for inspection. If we received notice of damage within 48 hours of receipt, we will replace your products at no charge and ship the replacements as soon as production time allows.
How do I report a lost shipment?
On the scheduled ship date, you will receive a Shipment Confirmation email with the package tracking information. You can track the delivery status on the shipping carrier's website to expect the delivery on the exact date. If you do not receive your package as scheduled, we must be notified within 48 hours of the estimated delivery date indicated on the carrier's tracking information. Once the shipment has been confirmed as lost in transit by the shipping carrier, we will ship the replacement at our sole expense within 2-3 business days using the same shipping method selected for the original order.
Do you ship to international countries?
We ship to U.S., U.S. Territories, and Canada. For international shipments, we require a UPS or FedEx account number.
How much does shipping cost?
The shipping price is calculated directly through our shipping carriers UPS and FedEx. All rates and fuel surcharges are calculated based on the current rate.
Can I use my own shipping account for shipping charge?
Yes, we can use your provided UPS or FedEx account and remove the shipping costs from your order.
How long does it take for shipping?
We ship from San Gabriel, CA 91776. Please locate your state in the map below to check transit times from our zip code. Map below denotes Ground transit times. You may select expedited shipping methods such as 3 Day Air, 2nd Day Air and Overnight services at an extra cost.
Can you drop ship awards to different locations for me?
Drop ship charges are $9.50 per location. A validated address list along with recipient phone number is to be provided for shipping.
Drop ship charge is separate than the shipping cost to recipient location.