Return for Blank items
Blank items may be returned in its original packaging and undamaged, re-sellable condition within 30 days of the shipping date. All returns must be shipped at your expense back to Crystalsbuy Inc. and are subject to a 20% restocking fee; min. $20. Note that the original shipping charge is not refundable.
Return/Replacement for wrong item shipped, defect or damages
If a wrong item was shipped to you, we are happy to send you the correct item asap! Please notify us via email or call and reference your order number.
For damaged or defective items, we must be notified of any issues within 48 hours of the receipt with a photo proof by email to issue a replacement. All replacements are shipped within 2 business days using the same shipping method selected for the original order. If the photo proof is not sufficient, we will require an actual return of the damaged piece(s). In this case, a prepaid return label for the claimed items will be provided by email.
As our items are handmade in the manufacturing & personalization process, please allow the tolerance to be within 1/4" for product dimensions or personalization artwork alignment. Some minor bubbles or lines on molten glass or lead crystal products are inherent by nature.
Return for personalized item
Returning personalized items cannot be accepted for return, unless there is a manufacturing error or product defect. Please review your personalized information before submitting your order. We allow up to 3 revisions on proofs to make sure we get your personalization right! We strongly encourage our customers to carefully check spelling, dates, and name the proofs before approving proofs for production. Customers are responsible for correct spelling of names, and customized information on personalization proofs.
Please Contact us for Return Authorization and instruction.